Help Desk / Support Ticket System

This is useful extension that enables your customers to create new tickets relating to their complains, queries, problems, issues, suggestions etc. and admin can reply and manage all tickets created by the customers right from Magento admin panel.
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Availability: In stock

Regular Price: $99

Special Price: $39

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Regular Price: $99

Special Price: $39

Help Desk / Support Ticket System

Features / Requirements

Extension Features:

  • Allow customers to post and manage tickets from their my account page.
  • Customer can select priority of ticket.
  • Admin can manage tickets from magento admin panel.
  • Admin can specify the ticket's priorities and status.
  • Admin can see the list of tickets posted by customers, and also can reply for the tickets posted by customers.
  • Customer and Admin can get mail when ticket created / updated.
  • Allow to set ticket email template from Magento admin panel.
  • Allow to assign ACL resource to particular role/user of admin and give the permission or deny accessing Help Desk.

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