Please include your order/license number!
We need to know when the extension was purchased and if you are a real customer.
Please be specific!
We can't help you if we can't understand the problem. Be sure to give us all possible information about the issue. if possible attach screenshot of problem.
Please include this information with a ticket to ensure really quick problem solution.
In order to analyze the reasons of the issue and fix anything on your store we often need to access your store.
FTP: xxx.xxx.xxx.xxx (or example.com)
We do not keep your passwords.
And admin access